Terms & conditions

DEFINITIONS:
"agreement" - the acknowledgment by "you" (the "buyer") and Gourmet World trading as gourmet-world.co.uk/ (the "seller" and the "facilitator") to abide by the Terms & Conditions laid out below in the sale of goods from this website.
"Gourmet World trading as gourmet-world.co.uk/" - The "Company", "us", "we", "our", the "seller", the "facilitator", "despatcher", "stock holder".
"customer" - "you", the "buyer", "your".
"the Website" - gourmet-world.co.uk, the "site".
"carrier" - ParcelForce Worldwide, MyHermes, Parcels Please, CCL, UK Mail, UPS and any delivery service appointed by ourselves.
"price" - the cost of the product or service offered on our website.
"product" - the goods offered for sale on our website.
"checkout" / "shopping basket" - an electronic means of purchasing from our website.

CONDITIONS
1: Your statutory rights are in no way affected by these Terms & Conditions.
2: We may change the Terms & Conditions at any time, and in doing so, it is your responsibility to check what alterations have been made. Your continued use of this Site, after any such changes, will constitute your acceptance of the changes to these terms.
3: At our discretion we may change, terminate or suspend any part of this website, including any content.
4: Acceptance of your order shall be acknowledged by email (providing a valid email address is supplied) and will confirm name, delivery address, value of goods to be shipped and delivery.
5: Prices stated on the website include standard rate VAT costs where applicable.

PRICES
1: The price of the Goods shall be the Seller's price at the time of completion of the electronic transaction process or, where no price has been quoted (or a quoted price is no longer valid) the price listed in the Seller's published online price list current at the date of acceptance of the order. Where the Goods are supplied for export from the United Kingdom, the Seller's published export price list shall apply. All prices quoted are valid for 30 days only, or until earlier acceptance by the Buyer, after which time they may be altered by the Seller without giving notice to the Buyer.
2: The Seller reserves the right to amend prices to cover any change in its costs (including without limitation costs of labour, transport and services, and fluctuations in currency exchange rates and any tax, fee or charge imposed by any government or other authority) up to the date of despatch of Goods to the buyer.
3: The price is exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to the Seller.

PAYMENT
1: All monies are payable in Pounds Sterling (GBP).
2: Payment may be made by credit or debit card or through Pay Pal. You have the option of using our secure online ordering system or by telephone quoting your credit or debit card number.
3: No goods will be despatched until funds have cleared. All goods remain the property of Gourmet World until such time as the full amount has been received.
4: If an instance occurs when we cannot fulfil your order, we shall contact you with the offer of an alternative comparable product, or the option to cancel the order in part or full, and at such time a refund shall be given.
5: At no time will we store your credit or debit card details electronically or otherwise.
6: Should you make errors in entering your order, you will have a number of opportunities to correct it prior to finally confirming and submitting the order for us to fulfil.

DELIVERY
1: Delivery times are governed by our carriers, and are approximate.
2: Orders received by 11.30am Mon-Fri will be despatched via our courier service using the preferred delivery method unless there are products unavailable. Orders received after 11.30am will be despatched the following working day. No deliveries are despatched or made on Saturday or Sunday.
3: Any delivery times are quoted from when the order is fulfilled to the package reaching its destination.
4: After seeking your approval we may despatch your order in multiple instalments, as required.
5: If free delivery or any discount is offered, it will be at our discretion and may not be available on certain products, or in certain countries.
6: There is a minimum charge for delivery per order for UK mainland deliveries. You will be advised of the total cost for post & packaging at the review stage of the payment.

HALF PRICE AND FREE UK DELIVERY
1: Any half price or discounted delivery offered, is only valid on orders delivered in the mainland UK.
2: Any discount will automatically be applied at the checkout if the above criteria have been met. There is no need to enter any promotional codes.
3: Any free delivery offer on orders over a certain amount, is only valid on orders delivered in the mainland UK.
4: Any free delivery offer only applies to standard delivery (approx. 3-5 working days). If express delivery (2 working days) is required then the discounted charge of £2.00 will apply.
5: We have arranged this promotion in good faith. We reserve the right to change, modify or cancel the promotion if circumstances make this unavoidable.
6: By entering this promotion you agree to be bound by these Terms and Conditions.

PROMOTIONAL OFFERS
1: To use your promotional code, simply enter the code in the field provided on the ‘Your Basket’ page of the website.
2: The promotional code entitles you to the percentage specified and is not available on delivery charges.
3: The use of a promotional code will not exempt you from any other offers or free give aways available at that current period.
4: The promotional code is for single use and will not be valid for more than one transaction.
5: The promotional code is open to one application per household.
6: Offer not open to employees of Dr. Schär UK Ltd, their immediate families or any associated companies and their employees.
7: This offer does not affect your statutory rights.

CASHBACK PROMOTION
1: This promotion is only available to customers who have registered with the online shop.
2: Cashback will only be banked once an order has been placed and payment cleared.
3: Banked cashback can be used as part or full payment towards an order and can be placed at any time.
4: Banked cashback cannot be redeemed against the cost of postage.
5: There is no expiry period set for the promotion but we will contact all our customers with 2 months notice if we decide to end the promotion in the future.
6: Participation in the cashback promotion will not exempt you from any other offers or free giveaways available.
7: Banked cashback has no monetary value except for use towards online shop orders on this web site.
8: Banked cashback cannot be transferred to another online account, either within this domain or externally.
9: Participation in the cashback promotion is not available to employees, their immediate families or any associated companies and their employees.
10: We have arranged this promotion in good faith. We reserve the right to change, modify or cancel the promotion if circumstances make this unavoidable.
11: By entering this promotion you agree to be bound by the above Terms and Conditions.

TAXES / DUTIES FOR OVERSEAS ORDERS
1: If local taxes or import duties are levied on your order this shall be the responsibility of the buyer and not Gourmet World. We therefore recommend that you check with your local authorities prior to placing your order to avoid possible distress.

CANCELLATION POLICY
1: Under the Distance Selling Regulations you have the right to cancel your order for up to 7 working days after the day you receive the goods. We will give you a full refund of the purchase price of the goods once the items have been returned to us in a satisfactory unopened and unused condition.
2: You must advise us within this period of your decision to cancel the order either by written letter, telephone or email quoting your order number and your decision to return the goods.
3: Please return the unwanted items to us within 30 days of cancellation, in an unused condition and having taken reasonable care with it. You are responsible for the paying for the cost of returning the unwanted goods.
4: None of the above conditions apply to goods which are personalised or have been made to a special bespoke order.

RETURNS POLICY - FAULTY, DAMAGED OR UNSATISFACTORY PRODUCTS
1: If you are unhappy with an item when you receive it or if any of the goods are faulty or damaged, please return the item to us within 30 days unopened and unused.
2: You must advise us within seven 7 working days of delivery to return the order either by written letter, telephone or email quoting your order number and decision to return the items.
3: Where an item arrives damaged or faulty we will refund you the full cost of your order including the delivery charge within 30 days of you returning the product and provided you have notified us that the goods will be returned.
4: If you choose to return the package, you must obtain a returns number from the Customer Services by calling 01273 782002 or emailing shop@gourmet-world.co.uk, then return the box with the contents in the same condition that they arrived. The cost of returning the package shall be the responsibility of the buyer and not Gourmet World unless the goods are faulty or incorrectly fulfilled to the order. In these circumstances we will pay you the cost of the return postage.
5: We cannot accept returns for any product that was specially ordered / bought in for your order unless they are faulty or damaged.
6: Please send all returned products to the address you are given when you receive your returns order number.

LIMITATION OF LIABILITY RISK
1: We cannot guarantee that our website will be available 100% of the time, and because of this any loss, financial or otherwise, will not be our responsibility.
2: Loss or damage caused by our website or email system, through error or virus, shall not be our responsibility, and no compensation shall be offered.
3: Any person, or persons, who do not agree to these terms and conditions, should refrain from using our website and services immediately.
4: We have the right to refuse service, without prejudice or reason.
5: The services we offer are only available to people over the age of 18 years, except by prior agreement.
6: We have the right to cancel any order up until the time of shipping, and if this is so, we shall refund any and all monies paid in respect to that order, and offer no compensation in return for any reason.
7: We shall abide by the laws and regulations of the UK only, in any and all cases of legality.

COPYRIGHT TRADEMARKS
1: Gourmet World, its name, layout, design, any code, text, graphics and logos shall remain the property of Gourmet World and as such are protected by copyright and/or trademark.
2: All names and logos of products remain the property of their respective owners.
3: Any reproduction of material, in part or full, from our website is prohibited without prior consent.

GENERAL
1: Any amendments to this agreement shall be posted on our website, and shall include the date on which it was last amended.
2: If any part of this agreement is found to be void or unenforceable, it will be removed from the main body, and in doing so shall not detract from the rest of this document, which will remain valid.
3: Until the order is collected by the carrier, and in part, accepted by you, this shall be an enforceable document, and shall bind all parties.
4: This contract shall be construed in accordance with English Law and shall be subject to the English Courts exclusively.
5: If, within 5 working days of receiving your order, we find that we cannot fill it, we shall contact you and offer you alternative products or the option to withdraw the order either in full or in part.
6: The charge for delivery offered on our website, shall be determined by the weight of the order, its destination, and the carrier appointed by us, this cost is agreed by you by your acceptance in proceeding through the electronic checkout.
7: You acknowledge that for any goods that you order from us, that you are over the legal age (if any) for the purchase of such items, and that you can legally purchase these products in your country of residence.
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